Last updated: July 2025
1. Introduction
Auwi Connect ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Push-to-Talk communication service.
2. Information We Collect
2.1 Personal Information
We collect the following personal information:
- Name and contact information (email address, phone number)
- User credentials and authentication data
- Profile information and preferences
2.2 Usage Information
We automatically collect:
- Device information (device type, operating system, unique device identifiers)
- Network information (IP address, connection type)
- Usage patterns (channels joined, communication frequency, feature usage)
- Performance data (connection quality, latency metrics)
2.3 Communication Data
We process:
- Voice transmissions and audio content
- Channel membership and user roles
- Communication logs and timestamps
- Location data (when enabled for emergency features)
3. How We Use Your Information
We use the collected information to:
- Provide and maintain the Push-to-Talk service
- Authenticate users and manage access control
- Enable communication between team members
- Monitor service performance and security
- Provide customer support and technical assistance
4. SMS Text Message Consent
4.1 Phone Number Validation
By providing your phone number, you expressly consent to receive SMS text messages from Auwi Connect for the following purposes:
- Phone number verification and account validation
4.2 Consent Details
Your consent to receive SMS messages:
- Is voluntary and can be withdrawn at any time by replying STOP to SMS message or deleting your account or by deleeting the Auwi Connect account. We will not send any messages after consent is withdrawn
4.3 Message Frequency and Costs
SMS messages are used only for accound validation (to receive one time SMS verification code ruring registration). Standard message and data rates may apply as determined by your mobile carrier.
4.4 Opt-Out Instructions
To stop receiving SMS messages, you may:
- Reply STOP to any SMS message
- Contact our support team
- Delete your account (this will also stop all communications)
5. Information Sharing and Disclosure
We do not share mobile information with third parties/affiliates for marketing or promotional purposes. Your information will only be used to valdiate the mobile number and to recived the verification SMS code
6. Data Security
We implement comprehensive security measures to protect your information:
- End-to-end encryption for voice communications
- Secure data transmission using TLS protocols
- Access controls and authentication mechanisms
- Data backup and disaster recovery procedures
7. Data Retention
We retain your information for as long as necessary to:
- Provide the service and maintain your account
- Comply with legal obligations
8. Your Rights and Choices
You have the right to:
- Access and review your personal information
- Request deletion of your personal data
- Withdraw consent for SMS communications
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the updated policy on our website
- Displaying in-app notifications
12. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
Email: support@auwiconnect.com
